Welcome Custom Home Builders
WE ARE UPKEEP BUILDERS ADDITION
Protect your clients home, simplify your life. With an Upkeep Builders Membership, you get a dedicated Home Upkeep Pro—your trusted expert for routine maintenance, service coordination, and unexpected repairs. Enjoy 24/7 emergency support, seamless scheduling, and priority access to a vetted network of skilled professionals. Whether it’s preventive care or urgent fixes, we handle it all—so you can spend less time worrying about client calls.
Why Builders Choose the Upkeep Builder Membership
Keep your team building-we’ll handle the aftercare.
The Upkeep Builder Membership is built for custom builders who want flawless handovers, happy homeowners, and zero disruption to active projects. We become your single point of contact for all post-construction maintenance and warranty-type requests, so your site teams don’t have to leave a job, reschedule subs, or burn hours on callbacks.
THE BUSINESS CASE
(A.K.A. HOW THIS SAVES YOU REAL MONEY)
1) No more pulling your PMs off live jobs
Every “quick” homeowner request really costs you multiple people-hours: phone tag, triage, drive time, scheduling, follow-ups, documentation—and usually a second visit. We take all of it. Your supers, PMs or you as the Owner stay where they add the most value: delivering the next project on time.
2) Less schedule slippage, fewer idle crews
Warranty detours ripple through your calendar. When a lead hand leaves the site, production slows and sub-trades sit. By routing those calls to Upkeep, you avoid micro-delays that quietly chew up margin.
3) Lower overhead per ticket
Our model is purpose-built for service: fast triage, tight scheduling, tidy documentation, and a vetted trade bench. The work gets done once, gets done right, and gets closed out with a report you can file.
Quick “Back-of-the-Napkin” ROI
Example scenario (illustrative):
6 handovers/year × ~6 homeowner requests each = 36 requests
Your PM time per request (coordination + drive + follow-ups): ~2.5 hrs
Your Annual Internal Cost
Just to manage requests
Cost With Upkeep
Pays for itself before opportunity cost
That doesn’t include production slowdowns, missed windows with subs, or return visits. With Upkeep absorbing the calls, coordinating trades, and closing the loop, the membership typically pays for itself—before you even count the opportunity cost of pulling leaders off active sites.
What Your Clients Experience
- First point of contact: Homeowners call Upkeep, not your PM’s or your cell.
- Priority response & 24/7 support: Urgent issues get handled fast.
- Pro service culture: Friendly techs, tidy work, clear communication.
- Documentation: After each visit, the homeowner and your team receive a concise summary.
- Proactive touchpoints: We time visits around your warranty walkthroughs to catch small items early.
What Your Team Gets
- Builder-Exclusive Pricing: 20% off our regular Signature Plan.
- Extra Savings: Pay the full year in advance for an additional 5% off.
- Dedicated Home Upkeep Pro: One seasoned point of contact for your portfolio.
- Trusted Trade Network: Use our vetted pros—or we’ll manage your preferred partners.
- Fully Managed Coordination: We handle all scheduling, comms, and closeout notes.
- Priority Scheduling: Fast-tracked service for your clients.
How It Works (Simple, Transparent, Repeatable)
1. Handover: We provide your client with a "Welcome to Aftercare" card, label mechanicals, and show them key shut-offs.
2. Triage & Dispatch: The homeowner calls us. We diagnose, schedule, and dispatch the right tech, reporting to you for warranty clarification.
3. Perform & Report: The work gets done. You get a clean summary for your records.
4. Proactive Touchpoints: We reach out ahead of walkthroughs to tighten your warranty experience.
The Bottom Line
The Upkeep Builder Membership frees your team to build, reduces hidden overhead, and gives homeowners an exceptional, on-brand experience. You keep momentum on today’s job; we keep yesterday’s client delighted.
Extras Offered Direct to Your Clients
Home Upkeep Program (HUP)
Proactive, customized care—set it and forget it. This add-on handles ongoing, scheduled maintenance throughout the year to keep the home running smoothly and protect your client's biggest investment.
- Mechanical Systems (Furnace, AC, boiler)
- Exterior Maintenance (Window washing, eaves cleaning)
- Landscaping & Seasonal Care
- Life Safety Checks (Dryer vent, alarms)
- Irrigation System Maintenance
Away Care Service (ACS)
Whether away for weeks or a season, our Away Care Service ensures the home remains safe and maintained. This service helps meet insurance requirements for regular property checks while providing expert oversight. We handle scheduled visits to check for leaks, security, and system performance, coordinating any necessary services so your clients return to a worry-free home.
Membership at a Glance
- A dedicated Home Upkeep Pro—your go-to expert
- Access to our vetted network of qualified trades
- 24/7 emergency support & priority scheduling
- Premium coordination with all trusted vendors
- Four service visits per year (first hour included)
- Lowest Home Upkeep Pro hourly rate: $85
- Lowest call-out minimum: 1 hour
- Zero onboarding fee ($0)
- Away Care Service (Add-on Available)
- Preventative Maintenance Plans (Add-on Available)
Annual Plan
With 5% prepay discount: $1,356.60